Activists are expressing concerns about the Federal Communications Commission’s (FCC) push to adopt a new phone system for people who are deaf or hard of hearing, saying the services may not meet their needs and are potentially biased.
Under the Americans with Disabilities Act (ADA), qualifying deaf or hard of hearing people have access to the Internet Protocol Captioned Telephone Service (IP CTS), which provides transcription for phone calls, similar to television closed captions, through a combination of technology and human interpreters.
Note: this would apply to IP relay, Captel and similar relay services. Basically the same that we see on emergency and news shows with bad captioning as no one is there to correct it anymore.