Sorenson is responding to the FCC directive to provide direct-dial access by dialing 988 on your ntouch, which connects you to the National Suicide Prevention Lifeline. The Lifeline does not belong to Sorenson.
For more information on the Lifeline, please visit suicidepreventionlifeline.org
P.S. this applies to all other VRS or relay providers too. There are D/HH ASL hotlines out there also. If you prefer that, contact us or 988 can help you find that VP #.