Starbucks barista uses drive-thru to communicate with deaf patron — see the viral video

A viral video on TikTok is bringing new attention to the barriers the hard-of-hearing and deaf communities face at the drive-thru.

The clip, which was shared on Nov. 8 and has since amassed over 19 million views, shows Starbucks employee Brianna Roth assisting customer Dallin Smuin in the coffee chain’s drive-thru lane.

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