The Urgent Need for NG911: A Lifesaving Upgrade for Accessibility and Public Safety

Bald White man with black glasses and shirt. captions on side says NG911 by CSD with yellow background

We need your help in showing the Federal Communications Commission (FCC) that you support a major upgrade to our 911 emergency system. The FCC wants to hear from you! 

This upgrade, called Next Generation 911 (NG911), will finally make emergency services accessible to everyone, including Deaf and hard of hearing people who rely on making direct video calls in ASL without the use of third-party help. 

If you’re like most people, you expect your 911 calls to be handled quickly and without communication obstacles. But for those who use ASL, that’s not always possible. Read our blog here on why point-to-point Direct Video Calling (DVC) is absolutely necessary for emergency services.  

Read on at https://csd.org/stories/ng911-for-accessibility.

DAD Note: Thanks to Alanna Smith, IRI for spotting this as it relates to a similar story at https://www.delawareonline.com/story/news/crime/2025/04/16/delaware-upgrades-911-system-live-streaming-photo-sharing/83105137007.

Delaware 911 system adds live video streaming, photo sharing capabilities

Dispatcher Tricia Mazzola working at the Dover Police Dept 911 center.  One of the first in the state with upgraded text to 911 capabilities.  8 computer screens are seen in front of a brown haired and white woman.

Delaware is upgrading its Enhanced 911 system to include features that will allow callers to stream live video, send photos and use real-time text translation during emergencies. These enhancements are designed to improve communication between callers and first responders, enabling faster and more effective emergency response.

With the upgraded system, 911 callers will be able to share images directly from their phones, stream live video and communicate through real-time translated text. The system includes TTY capabilities and is fully compliant with the Americans with Disabilities Act.

Authorities say these capabilities will help dispatchers better assess emergencies such as vehicle crashes, medical incidents and fire scenes.

Read on at https://www.delawareonline.com/story/news/crime/2025/04/16/delaware-upgrades-911-system-live-streaming-photo-sharing/83105137007

DAD Note:  There is a similar story about improving D/HH access to NG911 and the FCC wants to hear from you as it relates to this story too!  See https://csd.org/stories/ng911-for-accessibility  or https://www.instagram.com/reel/DIjucwCsgYY/?igsh=ZGlubW01NjBjbzRj.  Thanks to Alanna Smith, IRI for spotting these FCC feedback opportunities.